I am a long time user of Google adwords and run some campaign's on adwords.
I am just frustrated at the lack of support Google offers. My credit card details had to be changed due to some miscreant getting access to my CC details. Now that CC was used on Goolge adwords.
Adwords keeps on emailing them and i keep emailing back about the problems that I am facing, but to no avail. I have tried to contact Google at their London office but to no avail. The recorded voice will give you the email of the adwords google team!!!
The problem is the following:-
As you can see from the screen shot above, in the select card type - there are no options like Visa, Mastercard etc and therefore I am unable to update my details.
But Google won't act on my emails. They keep on sending some computer auto- generated emails - your adwords account is suspended until you update your CC details.
When is Google going to provide some decent customer service?
I am writing this post, as I am fed up of trying to contact them, via emails or phone.
Can someone resolve this issue, please.
This is what i usually get from the support at adwords & the adwords blogspot.
Thank you for writing in about Inside AdWords. Though we may not get to
respond to you personally, we are reading through everything that comes
in. So keep visiting the site.
If you have questions about your AdWords account, please visit the help
center at https://adwords.google.com/support. The AdWords Help Center
provides the answers to a wide variety of questions. If you are unable to
find the information you need, you can contact the AdWords Team through
our online contact form.
-The Inside AdWords team
Tuesday, 25 August 2009
Posted by ¬ at 02:49